Refund Policy

At Trading Services Trading and Services Enterprise LLC, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions for refunds on purchases made through our website. By using our services, you agree to this Refund Policy.

 

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• The item received is defective or damaged upon delivery.
• The item received is significantly different from the description provided on our website.
• The order is canceled before it has been processed or shipped.

 

2. Non-Refundable Items

The following items are not eligible for refunds:

• Perishable goods such as baked goods and fresh groceries.
• Customized or personalized items unless they arrive damaged or defective.
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

 

3. Refund Process

To request a refund, follow these steps:

• Contact Us: Notify our customer support team within [insert timeframe, e.g., 7 days] of receiving your order.
• Provide Details: Include your order number, proof of purchase, and a description of the issue (with photos, if applicable).
• Return the Item: If required, return the item in its original condition and packaging to the address provided by our support team. Return shipping costs may apply unless the issue is due to our error.
• Once we receive and inspect the returned item, we will process your refund within [insert timeframe, e.g., 7–10 business days].

 

4. Refund Methods

Approved refunds will be issued via the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

 

5. Order Cancellations

• Orders canceled before they are processed or shipped are eligible for a full refund.
• If the order has already been shipped, a refund will only be processed upon return of the items.

 

6. Damaged or Incorrect Items

 

If you receive a damaged or incorrect item, please notify us immediately. We will provide a replacement or full refund, including any applicable shipping costs.

 

7. Exceptions

Refunds may be denied if:

• The item is returned without prior authorization.
• The returned item is not in its original condition or is missing parts.
• The request is made after the refund eligibility period has expired.

 

8. Contact Information

For questions or assistance with refunds, please reach out to us:

Trading Services Trading and Services Enterprise LLC