Refund Policy
Refund & Return Policy
At Trading Services Trading and Services Enterprise INC, customer satisfaction is our priority. This Refund & Return Policy outlines the terms and conditions for refunds and returns on purchases made through our website. By using our services, you agree to this policy.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
The item received is defective or damaged upon delivery.
The item received is significantly different from the description provided on our website.
The order is canceled before it has been processed or shipped.
2. Return Policy
We offer a 100% return guarantee for a limited time.
Eligible items can be returned within 3 to 7 days of delivery.
A 20% return and restocking fee will be deducted from the total refund amount.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect item).
3. Non-Refundable Items
The following items are not eligible for refunds or returns:
Perishable goods such as baked goods and fresh groceries.
Customized or personalized items unless they arrive damaged or defective.
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
4. Refund Process
To request a refund or return, follow these steps:
Contact Us: Notify our customer support team within 3 to 7 days of receiving your order.
Provide Details: Include your order number, proof of purchase, and a description of the issue (with photos, if applicable).
Return the Item: If required, return the item in its original condition and packaging to the address provided by our support team.
Once we receive and inspect the returned item, we will process your refund within 7–10 business days. The 20% return/restocking fee will be automatically deducted from the refund amount.
MONEY GUARANTEEWithin 3 days for an exchange. but money-back guarantee, there’s a 20% restocking fee
5. Refund Methods
Approved refunds will be issued via the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
6. Order Cancellations
Orders canceled before they are processed or shipped are eligible for a full refund.
If the order has already been shipped, a refund will only be processed once the item is returned, and the 20% fee will apply.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will provide a replacement or full refund, including any applicable shipping costs.
8. Exceptions
Refunds may be denied if:
The item is returned without prior authorization.
The returned item is not in its original condition or is missing parts.
The request is made after the 7-day return window has expired.
9. Contact Information
For questions or assistance with refunds or returns, please reach out to us:
